Internal Sales (Technical) and Customer Relationship Administrator

Email your CV to recruit@onlinepersonnel.co.za

Qualifications / Requirements:

• Minimum of Matric

• Good telephone etiquette

• Fully bilingual – English and Afrikaans

• Airconditioning or similar background highly advantageous

• Good computer skills including typing, Outlook/Gmail, Excel, Word, Google etc

• Attention to detail and able to work unsupervised

• Technical understanding

• Customer orientated to maintain excellent service levels

• Own reliable transport essential

• Proven track record in internal sales and technical ability

• Excellent communication skills – Able to articulate ideas clearly and concisely

• Active listening skills to understand customer needs and responding appropriately

• Time management skills – ability to prioritise tasks and manage time effectively

• Problem solving skills – Ability to think critically and come up with creative solutions

• Tech savvy – familiarity with sales tools and technology, responsible for the wi-fi, LiveChat etc

• Excellent team player – collaborate with the team and their respective departments

Key Performance Areas:

• Answering email and telephone enquiries

• Respond to LiveChat and on website

• Support of the National Sales Manager and Sales Agents

• Update customers on orders and delivery of those orders

• Assistance of documentation of orders being dispatched (invoicing, packing lists and waybills)

• Update and control eCommerce platforms including website, Takealot and other retailers

• Market research and assistance of the Marketing Department