Job Position: Claims Assessor (motor industry)
Ref: 5216
Location: PE/Gqeberha
Salary: Commensurate with qualification and experience
Email your CV to recruit@onlinepersonnel.co.za
Qualifications / Requirements:
• Motor Mechanic/Auto Electrician Trade Certificate
• Master/Diagnostic Technician qualification
• National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage
• Minimum 5 to 10 years technical work experience and knowledge of aftersales service systems and processes
• Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively
• Proven experience engaging with dealers and customers in a retail environment
Technical and Behavioural Competencies:
• Self-motivated, disciplined, and capable of working independently
• Strong technical, analytical, decision-making, and problem-solving ability
• Excellent communication skills, professional and diplomatic approach
• Ability to negotiate, manage conflict, and perform under pressure
• Team player with good MS Office skills (Word, Excel, PowerPoint)
Key Performance Areas:
• Oversee OEM Warranty and Maintenance Plan operations, ensuring dealer claims are accurate, compliant, and cost effective
• Role requires adherence to OEM technical standards and a commitment to continuous improvement through the analysis and escalation of claim and repair
• Assess and validate dealer Warranty and Maintenance Plan, claims in line with brand standards
• Ensure dealer network compliance with approved warranty policies, technical procedures, and labour time guidelines
• Monitor and control claim/repair quality and cost through ongoing validation and system based corrections
• Engage proactively with dealers to resolve warranty and maintenance plan matters efficiently
• Provide clear guidance and coaching to improve dealer claim/repair quality accuracy and policy adherence
• Support internal stakeholders through reporting, risk identification and audit activities
To apply for this job email your details to recruit@onlinepersonnel.co.za
