Job Position: Data Analyst and CRM Administrator

Ref: 5089

Location: PE/Gqeberha

Salary: Commensurate with qualification and experience

Email your CV to recruit@onlinepersonnel.co.za

Qualifications / Requirements:

  • Matric essential
  • Proven experience as a CRM Administrator or Data Analyst or in similar roles
  • Solid knowledge and understanding of database structure and systems such as SQL
  • Advanced proficiency in Microsoft Excel for data analysis and reporting purposes
  • Deep understanding and knowledge of CRM and ERP System (minimum 5 years’ experience required)
  • Proficiency in CRM system administration, including User management, data management, customization, and reporting
  • Strong analytical and problem-solving skills
  • Attention to detail and organizational skills to ensure accurate data entry and system maintenance
  • Outstanding communication and interpersonal skills to effectively collaborate with cross-functional teams and provide user support

 

Advantageous Requirements

  • Bachelor’s Degree in a relevant field
  • Experience working in a sales environment with rental and leasing knowledge
  • Sage knowledge
  • Understanding of procurement, financial and sales processes

 

Personality traits

  • Must be goal orientated
  • Analytical
  • Problem Solver
  • Team leader

 

Key Performance Areas:

  • Responsible for managing and maintaining the customer relationship management (CRM) system
  • The successful candidate will be responsible for ensuring the smooth operation and optimal utilization of the CRM system, as well as supporting end-users
  • The CRM is in its developing stages and the successful candidate will be required to work within a team to constantly grow and improve the CRM system
  • CRM System Management: Oversee the day-to-day operation of the CRM system, including user management, security settings, and data integrity
  • Collaborate with cross-functional teams to identify, analyze, and address CRM system issues
  • Reporting and analytics: create and maintain CRM reports to provide meaningful insights to sales, marketing, and customer service teams
  • Identify trends, track key performance indicators (KPIs), and generate actionable reports to support data-driven decision-making
  • Data management: monitor and improve data quality within the CRM system by conducting regular data audits and implementing data cleansing processes
  • Training and User support: develop and deliver CRM training programs for end-users, including new employee onboarding and ongoing training sessions
  • Provide technical support and guidance to users, troubleshooting system-related issues, and assisting with user adoption