Customer Relations Manager

Email your CV to recruit@onlinepersonnel.co.za

Qualifications / Requirements:

• Grade 12

• Valid drivers license and own transport essential

• Exceptional verbal and written communication skills, coupled with professional grooming

• Previous experience in social media, advertising and managing different social media platforms

• Strong analytical skills: analysing data to identify trends, patterns and insights to improve customer interactions and strategies

• Technical proficiency: understanding CRM software and tools to configure, customise and troubleshooting issues that may arise

• Project management skills: ability to plan, execute and monitor CRM projects, ensuring they are completed on time and within budget

• Marketing and event organising experience

• Customer-centric mindset: focus on understanding customer needs and behaviour to personalise interactions and enhance customer experiences

• Problem-solving skills: able to quickly identify and address issues that may impact CRM performance or User experience

Key Performance Areas:

• Analyzing customer data and trends to identify opportunities for improving customer relationships and sales

• Develop and implement strategies to improve customer retention and increase customer loyalty

• Collaborate with sales, marketing, and customer service teams to ensure a smooth customer experience

• Monitor key performance indicators (KPIs) to track the success of CRM initiatives

• Plan and execute marketing initiatives and campaigns that aim to increase sales and create awareness of the brand

• Create and submit marketing plans

• Report on Corporate Events monthly

• Plan and execute customer board meetings that reflect on data drawn from the CRM sy